Terms & Conditions

Welcome to The Amazing Destination Pvt. Ltd. These Terms & Conditions ("Terms") govern the use of our website, travel services, bookings, and related travel arrangements. By accessing our website or booking any service with The Amazing Destination Pvt. Ltd. ("Company", "we", "our", "us"), you agree to comply with and be bound by the following Terms & Conditions.

Please read these Terms carefully before making any booking or using our services.

1. Acceptance of Terms

By using our website, submitting travel inquiries, or booking any travel service with us, you acknowledge that you have read, understood, and agreed to these Terms & Conditions, along with our Privacy Policy, Refund Policy, and other applicable policies published on our website.

If you do not agree with any part of these Terms, you should discontinue use of our services and website.

2. Travel Services

The Amazing Destination Pvt. Ltd. provides customized travel planning, tour booking, transport coordination, hotel booking assistance, pilgrimage tours, and holiday packages across Uttarakhand, Himachal Pradesh, Andaman, North India, and other destinations in India.

Our services may include:

Hotel and accommodation arrangements
Transport and sightseeing coordination
Char Dham and pilgrimage tour assistance
Adventure and leisure travel planning
Group and customized tour packages
Helicopter booking assistance where applicable

All services are subject to availability, operational conditions, and third-party provider policies.

3. Booking & Confirmation

All bookings are subject to availability and confirmation from service providers.
A booking is considered confirmed only after receipt of the required advance payment.
Customers must provide accurate personal, contact, and travel information during booking.
Final travel documents, vouchers, and itinerary details will be shared after confirmation of services.
The Company reserves the right to refuse or cancel bookings in case of incomplete information, payment failure, or operational limitations.

4. Payment Terms

An advance payment is required to confirm any travel booking or package.
Full payment must be completed before the commencement of travel unless otherwise agreed in writing.
Payments may be made through approved bank transfer methods, UPI, payment gateway providers, or other authorized payment channels shared by the Company.
Failure to complete payments within the specified timeline may result in cancellation of services without prior notice.

The Company does not store confidential banking or card details on its servers.

5. Cancellation & Refund Policy

Cancellation requests must be submitted in writing via email or official communication channels such as WhatsApp.
Cancellation charges depend upon the date of cancellation and the policies of hotels, transport providers, helicopter operators, and other third-party vendors.
Refunds, if applicable, will be processed after deduction of cancellation charges, operational expenses, transaction charges, and service fees.
No refund shall be applicable for unused services, last-minute cancellations, delays caused by customers, or no-shows.
Refund timelines may vary depending on banking channels and third-party vendor settlement processes.

Customers are advised to review the separate Refund Policy page for detailed terms.

6. Travel Conditions & High-Altitude Tours

Certain tours, including Char Dham Yatra, Kedarnath, Badrinath, Adi Kailash, and other Himalayan journeys, are subject to weather conditions, road accessibility, government permissions, health advisories, and operational feasibility.

Customers acknowledge and accept that:

Mountain travel may involve delays, route diversions, or schedule adjustments.
Helicopter services operate strictly subject to weather conditions and aviation authority clearance.
Natural conditions in hilly regions may impact transportation and travel schedules.
The Company cannot guarantee uninterrupted travel due to circumstances beyond operational control.

Where meals are included in travel packages, food services are provided by licensed third-party hotels and accommodation partners. The Amazing Destination Pvt. Ltd. does not directly prepare, process, or serve food.

7. Itinerary Changes

The Company reserves the right to modify, reschedule, substitute, or adjust travel itineraries due to:

Weather conditions
Road closures
Safety concerns
Government restrictions
Operational requirements
Force majeure situations

Any additional expenses arising due to such changes shall be borne by the customer unless otherwise agreed by the Company.

8. Liability Disclaimer

The Amazing Destination Pvt. Ltd. acts as a travel planner and facilitator and coordinates services through independent third-party providers, including hotels, transport operators, helicopter companies, local guides, and activity providers.

Accordingly:

The Company shall not be held responsible for acts, omissions, delays, cancellations, negligence, or service deficiencies caused by third-party providers.
The Company shall not be liable for loss, injury, accident, theft, illness, damage, or delays occurring during travel.
Customers are responsible for safeguarding their belongings, travel documents, and personal valuables throughout the journey.

Customers are strongly advised to obtain suitable travel and medical insurance prior to travel.

9. Customer Responsibilities

Customers are responsible for:

Carrying valid government-issued identification documents
Providing accurate personal and medical information where required
Ensuring physical fitness for high-altitude and pilgrimage travel
Following local laws, regulations, and safety instructions
Maintaining appropriate behavior during group travel and hotel stays
Arranging personal travel insurance if desired

The Company reserves the right to terminate services without refund in cases involving misconduct, unlawful activity, or behavior affecting other travelers.

10. Force Majeure

The Company shall not be liable for any failure, delay, interruption, or cancellation of services resulting from circumstances beyond reasonable control, including but not limited to:

Natural disasters
Landslides or floods
Weather conditions
Government restrictions or advisories
Political disturbances
Strikes or labor disputes
Technical failures or transportation disruptions
Pandemics or public health emergencies

In such situations, additional costs incurred due to rescheduling, accommodation, transportation, or alternative arrangements shall be borne by the customer.

11. Intellectual Property

All website content including text, images, branding, logos, graphics, and design elements are the property of The Amazing Destination Pvt. Ltd. unless otherwise stated.

Unauthorized copying, reproduction, modification, or commercial use of website content without written permission is prohibited.

12. External Links

Our website may contain links to third-party websites for informational purposes. The Amazing Destination Pvt. Ltd. is not responsible for the content, policies, or practices of external websites.

13. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from use of our services or website shall be subject to the jurisdiction of competent courts in Delhi, India.

14. Contact Us

For any questions, concerns, or clarification regarding these Terms & Conditions, please contact us:

The Amazing Destination Pvt. Ltd.

I - 128, Mohammadpur Village, Bhikaji Cama Place, New Delhi, 110066

GSTIN: 07CUXPD4946H1Z3

📧 Email: info@theamazingdestination.com

📞 Phone: +91-8750690138, +91-9625514169

Disclaimer

The Amazing Destination Pvt. Ltd. is an independent travel company providing customized travel services across India. We are not affiliated with any government authority, shrine board, forest department, airline, or hotel unless explicitly mentioned.